A few people email us often asking how to delete or edit a student profile from Smarty Ears apps. All our apps have a similar style of deleting or editing players. The only thing you need to do is to double tap one student picture on the screen showing all students. Just watch the video below to learn how:

None of Smarty Ears use cloud basis backup in order to protect sensitive student information, however we have implemented a secure way to avoid you losing data in case of an accident or to transfer data between devices. All of the Smarty Ears apps come with the ability to back up and restore data using a secure offline protocole that is native to iTunes and iOS apps.

The backup and restore data has two purposes:

1. When you buy a new iPad you can use it to transfer data entered on iPad #1 to iPad #2 or,

2. If you are about to install a new iOS update or need to restore your iPad or the app for any reason.

The backup/restore functions have several steps that must be performed by the user BEFORE any problems occur.

We highly recommend that you get in the habit of backing up your data to the computer, especially when you have a large amount of data on your iPad to gel prevent accident data loss. Too often we receive emails from users that had students accidentally delete an app, or they have accidentally deleted an app themselves and have lost ALL the data with over 50 students on it. Please know that once this happens there is NOT WAY to restore the lost data, you can always restore the data if you have backed it up BEFORE the accident happens NOT AFTER.

We do understand that accidents happen, and there are several ways to prevent it, such as activating the restrictions that prevent accidental deletion of apps on your device. You can read the post by GeekSLP on the article called ” Did you know you could lose everything on your iPad?“

Let’s get to the point and teach you how to backup and restore the data on your iPad which is why you are here! Right? We have are a step-by-step video to guide you along. The video demonstrates an app called ” ATEVAL2GO” however, the process is the same for everyone of our apps. Make sure to follow each step to avoid any problems.

Just a thought as a possible solution that sometimes works, have you tried completely closing the app?

1. To do this first press the home button once to exit the app

2. Then double tap the home button and a tray of all the apps running will appear at the bottom of your iPad

3. Hold down the custom boards icon until a red minus sign appears in the corner

4. Touch the red minus sign to completely close the app

5. Double tap the home button to return to the home screen

6. Find the app and reopen it

If you are still having problems after you complete this step, just email us.

Apple  give us limited amount of free codes (the app is free forever) to each app we create. Generally, we have to reserve those codes to our teams of programmers, testers, and people making large presentations (eg ASHA), and our occasional promotions.

Unfortunately because we have such a limited amount of free codes and the high volume of such requests we receive, we are unable to grant requests for individuals. We do however have videos of our apps to help give a better understanding of how our apps look and function.

You can request a refund through Apple’s app store. Since all sales go through Apple all refunds must go through them as well (as developers we receive no information whatsoever as to who bought our app). Apple is usually rather accommodating provided they approached politely, but the decision on a refund is always ultimately their decision as it is their store.  

Here is a step by step we founded on the web if you are unfamiliar on how to proceed.

https://www.google.com/amp/s/www.imore.com/how-to-get-refund-itunes-app-store%3famp