It is almost always that someone has inadvertently hit the mute switch or slightly more complicated accidentally locked the mute switch in settings. Many apps may still make sound even when the mute switch is on because they have been programmed to override it (e.g. YouTube). The iPad has a volume button that allows you to turn the volume of the app up and down and a silent button. Make sure you check both buttons. Both the volume and he silent buttons must be turned up.

For more details please watch the video below:

Just a thought as a possible solution that sometimes works, have you tried completely closing the app?

1. To do this first press the home button once to exit the app

2. Then double tap the home button and a tray of all the apps running will appear at the bottom of your iPad

3. Hold down the custom boards icon until a red minus sign appears in the corner

4. Touch the red minus sign to completely close the app

5. Double tap the home button to return to the home screen

6. Find the app and reopen it

If you are still having problems after you complete this step, just email us.

Some of the Smarty Ears apps are password protected in order to protect student privacy in case SLPs do not set their iPad passwords. When you set your password we highly recommend you memorize your password or use a common password in order to avoid loosing the data. Once you set a password you WILL NOT BE ABLE TO RECOVER IT. In order to make your app work again, you will loose all the data and start from zero again. We do this to prevent unauthorized users from accessing the student data on your iPad.

In order to re-set your app you must:

1st. Delete the app from your iPad.

2nd. Visit the iTunes Store and re-download the application.

3rd. Set a new password and make sure not to loose it.

You will not be charged twice if you use the same account.

Currently trial apps (apps that only work for a day/week/ month ect) do not exist. Apple does however give us limited amount of free codes (the app is free forever) to each app we create. Generally, we have to reserve those codes to our teams of programmers, testers, and people making large presentations (eg ASHA), and our occasional promotions.

Unfortunately because we have such a limited amount of free codes and the high volume of such requests we receive, we are unable to grant requests for individuals. We do however have videos of our apps to help give a better understanding of how our apps look and function.

Learn below how to delete and re-install apps from iTunes.

None of Smarty Ears use cloud basis backup in order to protect sensitive student information, however we have implemented a secure way to avoid you losing data in case of an accident or to transfer data between devices. All of the Smarty Ears apps come with the ability to back up and restore data using a secure offline protocole that is native to iTunes and iOS apps.

The backup and restore data has two purposes:

1. When you buy a new iPad you can use it to transfer data entered on iPad #1 to iPad #2 or,

2. If you are about to install a new iOS update or need to restore your iPad or the app for any reason.

The backup/restore functions have several steps that must be performed by the user BEFORE any problems occur.

We highly recommend that you get in the habit of backing up your data to the computer, especially when you have a large amount of data on your iPad to gel prevent accident data loss. Too often we receive emails from users that had students accidentally delete an app, or they have accidentally deleted an app themselves and have lost ALL the data with over 50 students on it. Please know that once this happens there is NOT WAY to restore the lost data, you can always restore the data if you have backed it up BEFORE the accident happens NOT AFTER.

We do understand that accidents happen, and there are several ways to prevent it, such as activating the restrictions that prevent accidental deletion of apps on your device. You can read the post by GeekSLP on the article called ” Did you know you could lose everything on your iPad?“

Let’s get to the point and teach you how to backup and restore the data on your iPad which is why you are here! Right? We have are a step-by-step video to guide you along. The video demonstrates an app called ” ATEVAL2GO” however, the process is the same for everyone of our apps. Make sure to follow each step to avoid any problems.

How to backup and restore ATEval2Go from iTunes by Barbara Fernandes from Smarty Ears on Vimeo.

A few people email us often asking how to delete or edit a student profile from Smarty Ears apps. All our apps have a similar style of deleting or editing players. The only thing you need to do is to double tap one student picture on the screen showing all students. Just watch the video below to learn how:

Congratulations on your choice to start organizing the results from all your best apps on the Therapy Report Center(TRC). Here is how to set up the Therapy Report Center the first time you download it:

1. Open Therapy Report Center App
2. Add the profiles of all the players ( regardless of how many Smarty Ears apps you already own)
3. The first time you download TRC you MUST add the players to it- one by one.
4. If you already own some Smarty Ears apps and have data on the apps, do NOT export the students from TRC to the others Smarty Ears app. Only export if you do not have the students on that app or if this is a new app.
5. When you download a TRC compatible app all you have to do to have all students on on the new app is to tap on the button ” import players from TRC” button
6. TRC app will load and you will select which players you will want to export
7. You are all set! Now you should have you brand new app full os players in less than one minute! Nice right?

If you export an student with the same name name from TRC to your existing Smarty Ears app, you will lose the data. The Therapy Report Center was not designed to have you import students’ profiles that already exist, only EXPORT students’ profiles.

You cannot export students TO TRC, you must add students one by one.