FAQs

Here you will find our frequently asked questions. Some FAQs are related to issues with individual apps others related to our comprehensive learning platform. If any of FAQs is not listed here, feel free to reach out to us.

General FAQs

What kinds of products does Smarty Ears sell?

Smarty Ears was the first company creating iPad apps for speech impaired children. Over the years we published over 70 apps compatible with Apple devices. Smarty Ears also recently launched a comprehensive platform called Speech and Language Academy. Speech and Language Academy can be used on any devices connected to the Internet.

How can I purchase Smarty Ears?

It depends on which product you want to purchase from us. If you are interested on one of iPad or iPhone apps, visit the Apple App Store and download one of our apps. If you are interested in purchasing Speech and Language Academy, visit its dedicated website to learn more: https://speechandlanguageacademy.com/

Do you guys donate copies of your apps or access to your platform?

We often partner with organization to help spread awareness of our product by donating door prizes to conferences and events. Just reach out to us and we would love to support your event.

I purchased one of your apps. Can I get free access to Speech and Language Academy?

Thank you so much for being such a loyal customer to Smarty Ears technologies. The iPad apps are completely different products from Speech and Language Academy. Your purchase to the app from the app store allowed you access to license that content and/or service for the duration of the existence of that product.

iPad Apps FAQs

How do I add or delete students on Smarty Ears apps?

A few people email us often asking how to delete or edit a student profile from Smarty Ears apps. All our apps have a similar style of deleting or editing players. The only thing you need to do is to double tap one student picture on the screen showing all students. Just watch the video below to learn how:

How do I back up or restore data on my Smarty Ears app?

None of Smarty Ears use cloud basis backup in order to protect sensitive student information, however we have implemented a secure way to avoid you losing data in case of an accident or to transfer data between devices. All of the Smarty Ears apps come with the ability to back up and restore data using a secure offline protocole that is native to iTunes and iOS apps.

The backup and restore data has two purposes:

1. When you buy a new iPad you can use it to transfer data entered on iPad #1 to iPad #2 or,

2. If you are about to install a new iOS update or need to restore your iPad or the app for any reason.

The backup/restore functions have several steps that must be performed by the user BEFORE any problems occur.

We highly recommend that you get in the habit of backing up your data to the computer, especially when you have a large amount of data on your iPad to gel prevent accident data loss. Too often we receive emails from users that had students accidentally delete an app, or they have accidentally deleted an app themselves and have lost ALL the data with over 50 students on it. Please know that once this happens there is NOT WAY to restore the lost data, you can always restore the data if you have backed it up BEFORE the accident happens NOT AFTER.

We do understand that accidents happen, and there are several ways to prevent it, such as activating the restrictions that prevent accidental deletion of apps on your device. You can read the post by GeekSLP on the article called ” Did you know you could lose everything on your iPad?“

Let’s get to the point and teach you how to backup and restore the data on your iPad which is why you are here! Right? We have are a step-by-step video to guide you along. The video demonstrates an app called ” ATEVAL2GO” however, the process is the same for everyone of our apps. Make sure to follow each step to avoid any problems.

My app is not behaving as it should. What can I do?

Just a thought as a possible solution that sometimes works, have you tried completely closing the app?

1. To do this first press the home button once to exit the app

2. Then double tap the home button and a tray of all the apps running will appear at the bottom of your iPad

3. Hold down the custom boards icon until a red minus sign appears in the corner

4. Touch the red minus sign to completely close the app

5. Double tap the home button to return to the home screen

6. Find the app and reopen it

If you are still having problems after you complete this step, just email us.

Can you donate a free copy of your apps?

Apple give us limited amount of free codes (the app is free forever) to each app we create. Generally, we have to reserve those codes to our teams of programmers, testers, and people making large presentations (eg ASHA), and our occasional promotions.

Unfortunately because we have such a limited amount of free codes and the high volume of such requests we receive, we are unable to grant requests for individuals. We do however have videos of our apps to help give a better understanding of how our apps look and function.

I changed my mind after an app purchase. Do you offer refunds?

You can request a refund through Apple’s app store. Since all sales go through Apple all refunds must go through them as well (as developers we receive no information whatsoever as to who bought our app). Apple is usually rather accommodating provided they approached politely, but the decision on a refund is always ultimately their decision as it is their store.

Here is a step by step we founded on the web if you are unfamiliar on how to proceed.

https://www.google.com/amp/s/www.imore.com/how-to-get-refund-itunes-app-store%3famp

Speech and Language Academy FAQs

What is Speech and Language Academy?

Speech and Language Academy is a learning platform designed to support the needs of individuals with speech impairment and communication disorders and provide speech sounds practice. The platform has an integrated caseload management system, a comprehensive learning library, instructional material and a student progress management system. It was designed to support special educators and the exiting never ending search for appropriate educational materials.

Smarty Ears started as a company that created the first apps for speech therapy on the market. We are very proud of that! We still love our apps on iPads. However, it had a limitation as most people own computers. It was also limited by the fact that SLPs had to purchase apps one by one in order to gain access to all of our content. That's why we moved to a platform that can be used on any device connected to the Internet. The same Smarty Ears apps you love, now on one inclusive price.

Purchasing FAQs

What is Speech and Language Academy?

Speech and Language Academy is a learning platform designed to support the needs of individuals with speech impairment and communication disorders. The platform has an integrated caseload management system, a comprehensive learning library, instructional material and a student progress management system. It was designed to support special educators and the exiting never ending search for appropriate educational materials.