Expressive Go Privacy Policy & EULA



Last Updated: 09/12/2023

Privacy Policy

Welcome to Expressive Go, an application designed to empower children and families with accessible and meaningful communication solutions. This application is brought to you by Smarty Ears, a company deeply committed to user privacy and data security. The purpose of this Privacy Policy is to transparently outline how we handle your data—or, more specifically, how we don’t collect any user data when you use our app. By using Expressive Go, you are agreeing to the terms outlined in this Privacy Policy. Please read this document carefully to understand our practices and commitments to user privacy.

Welcome to the Expressive Go app, a service provided by Smarty Ears (“we”, “us”, “our”). We are committed to safeguarding the privacy of our users (“you”, “your”). This Privacy Policy aims to inform you how your information is not collected when you use our app.

Smarty Ears Website


Information We Collect/Do Not Collect

At Smarty Ears, your privacy is our utmost priority. We are committed to maintaining a secure and transparent environment for our users. Below are details on the types of information we do and do not collect:

What We Do Not Collect During Standard App Use:

  • Usage Data: We do not collect any data related to how you use the Expressive Go app during standard use.

What We May Collect During Support Interactions:

  • Support-Related Data: If you email us for support directly from the app, we collect your email address and any additional information you choose to provide to help us address your support query more effectively.

  • Optional Device Information: During support interactions, you may choose to share details such as your device’s operating system and model. This information is collected only if you voluntarily provide it and is used solely to assist in resolving your support issues.

By collecting this minimal data during support interactions, we aim to enhance your customer experience while maintaining our strong commitment to your privacy.

Children's Privacy

Expressive Go is an application designed for users of all ages, including children. We take the online privacy of children under the age of 13 seriously and comply fully with the Children’s Online Privacy Protection Act (COPPA).

What We Do Not Collect:

For standard app usage, we do not collect any personal or identifiable information from children. This includes names, email addresses, or any other form of identification.

Parental Gate for Support Interactions:

To ensure an extra layer of protection, we have implemented a parental gate that must be cleared before any user can email us for support. This feature helps us confirm that the interaction is initiated or approved by an adult, thereby limiting the collection of any data to authorized instances only.

What We May Collect During Support Interactions:

Once the parental gate is cleared, we may collect an email address and additional optional information (like device details) solely to address support queries.

Compliance Measures:

Parents and guardians can be confident that any information collected during these interactions is used solely for resolving the issue at hand and will not be stored for any other purposes. We do not share or sell this data to third parties.

By adhering to these measures, we aim to provide a safe and secure environment for all users, including children.

Use of Data

While Expressive Go is designed to operate without collecting data during standard usage, there are instances during support interactions where minimal data may be collected. Here’s how we use that data:

Support-Related Data:

  • Email Address: Collected to provide a point of contact for resolving your support queries. We may use your email address to send you follow-up messages related to your support issue.

  • Optional Device Information: If you choose to share your device’s operating system or model, this information is used solely for diagnostic purposes to resolve your support issues more effectively.

Purpose and Justification:

The data collected is strictly limited to what is necessary to provide you with effective support and to resolve any technical issues you may encounter while using the app. This data is never used for marketing purposes and is not shared with third parties.

By limiting the scope and use of collected data, we aim to uphold our commitment to your privacy while still providing an effective support service.

Data Security

At Smarty Ears, we prioritize your privacy and have designed Expressive Go to minimize data collection. Specifically:

  • No Data Transmission: The app is built to function without transmitting your data over the internet. Any information collected during support interactions is not transmitted or stored online.

  • Limited Data Collection: The only time we may collect data is when you reach out for support, and even then, the data is strictly confined to what is necessary to resolve your query.

  • Access Control: Access to any information collected is restricted to authorized personnel who need the information for support purposes only.

By limiting data collection and transmission, we aim to mitigate risks and safeguard your privacy.

Third-Party Services

Expressive Go operates without relying on third-party services that collect data within the app. However, some external platforms may collect basic operational data:

  • App Store: The download and installation of Expressive Go occur through an app store, which may collect basic operational data. We recommend referring to the respective app store’s privacy policy for details.

User Rights

As a user of Expressive Go, you have certain rights concerning your data:

  • Access: Since we do not collect data during standard app usage, there is no data to access.

  • Correction and Deletion: For data shared during support interactions, you have the right to request correction or deletion. Please contact us directly for such requests.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify users of any changes by updating the Privacy Policy on our website and within the app. Changes become effective immediately upon posting.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Governing Law

This Privacy Policy is governed by the laws of the United States. Users outside the United States should be aware that U.S. law may differ from the data protection laws in your jurisdiction.


Expressive Go EULA

Acceptance of Terms

Welcome to Expressive Go, a mobile application (“App”) provided by Smarty Ears (“Company,” “we,” “us,” or “our”). The following End-User License Agreement (“Agreement”) outlines the terms and conditions that govern your (“you,” “your,” or “User”) use of our App.

By downloading, installing, or using the App, you agree to be bound by this Agreement. If you do not agree with these terms and conditions, please do not download, install, or use the App.

Your use of the App is also governed by our Privacy Policy, which can be found within the App and on our website.

License to Use

Grant of License

Upon your acceptance of this Agreement, Smarty Ears grants you a limited, non-exclusive, non-transferable, revocable license to use the Expressive Go mobile application (“App”) on any device that you own or control. This license is solely for personal and non-commercial use.


You may not:

  • Modify, disassemble, decompile, or reverse engineer the App.
  • Rent, lease, loan, resell, sublicense, distribute, or otherwise transfer the App or any of its components to any third party.
  • Make the functionality of the App available to multiple users through any means, including, but not limited to, distribution of the App or by uploading the App to a network or file-sharing service.


We reserve the right to terminate or suspend your license to use the App if you breach any of the terms in this Agreement or any related policy, including our Privacy Policy.

User Obligations

As a user of the Expressive Go App, you agree to the following obligations:

Lawful Use

You must use the App in a lawful manner, complying with all applicable local, state, national, and international laws and regulations.

Account Security

If the App requires or allows account creation, you are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account.

Content Restrictions

You may not upload, post, or otherwise transmit any content that is defamatory, offensive, or otherwise objectionable in connection with your use of the App.

Data Usage

You are responsible for any data charges that may apply to your use of the App, as determined by your mobile carrier.

Reporting Issues

If you encounter any issues or malfunctions while using the App, you agree to report them to us through the designated channels within a reasonable time frame.

Respect for Intellectual Property

You agree not to infringe upon our intellectual property, including the copyright of the App and any related content provided through the App.

By using the App, you acknowledge that failure to adhere to these obligations may result in the termination of your license to use the App and further actions as deemed necessary by Smarty Ears.